Steam will check whether you’re eligible for a refund and offer one if you are. If you are sure you want a refund, click “I’d like to request a refund”. If it isn’t running properly and you want to try fixing the problem rather than refunding the game, you may want to try the technical support options here. The support system will ask if you want help fixing technical issues with the game. Locate the game you want to refund in the list and click it.Ĭlick the “I would like a refund” button when Steam asks you what problem you’re having with your game. This page will also show Steam trading cards and other items you’ve sold on the Steam Community Market. You’ll see a list of all the purchases you’ve made on Steam in the past six months. If you don’t see the game’s name here, click “Purchases”. If you recently played it, you’ll see the game’s name under “Recent Products” at the top of the page. If you visit this page in Steam, you’ll be automatically signed in. If you visit this page in your web browser, you’ll have to sign in with your Steam account to continue. You can access this page either by clicking Help > Steam Support in Steam or by visiting the Steam Support website in your web browser.
Here’s how to get one.įirst, head to the Steam support site. If your game was purchased less than 14 days ago and you’ve played it for less than two hours, you’re guaranteed a refund. Read Valve’s Steam refund policy for more specific details about how the policy works. Your refund can be returned to the same payment method you purchased the game with, or to Steam Wallet credit you can spend on Steam. So, if you purchase a $60 game and it goes on sale for $30 a few days later, you can refund the game and purchase it at the lower price-as long as you’ve played it for less than two hours. Valve notes that refunding a game purchased before a sale and buying it at the lower sale price isn’t considered abuse. Valve doesn’t specify exactly what they consider “abuse”, but you should probably be fine as long as you’re not regularly buying a large number of games and refunding most of them.
“Refunds are designed to remove the risk from purchasing titles on Steam-not as a way to get free games,” according to Valve’s policy. If you refund a lot of games, Valve may consider this “abuse” and stop offering refunds to you. While you can sometimes save money on Steam games by purchasing Steam keys from third-party game stores, this feature encourages you to buy games through Steam if you think you might want to refund them. You can’t refund games that you purchased outside of Steam and added to Steam with a product key (at least, not through Steam-you’d have to request a refund through the original retailer). You can ask for a refund on a game even if you don’t meet these requirements-Valve will take a look at your request, but won’t guarantee a refund. If you meet these requirements, Valve promises it will refund you for any reason. There are two basic requirements for when you can get a refund: You must have purchased the game in the last 14 days, and you must have played the game for less than two hours. It’s particularly useful now that so few games offer free demos. If you don’t like a game, you can always refund it and get your money back. This feature encourages you to try games you’re not sure about.
You can refund any game you purchase through Steam, for any reason-whether it isn’t working properly on your PC or you just don’t find it fun. You should receive a confirmation email that your request was successfully submitted. Please click on the drop-down menu icon to select the Steam Wallet or the original payment method. Next, click I’d like to request a refund. Select the problem you are having with the product. If your purchase is not listed, it falls too far outside of our refund window and is ineligible for a refund. After you have logged in, click on A Purchase.įind the purchase you would like to refund and click on it.Navigate to Steam Help () and log in with your Steam account.Even if you fall outside of the refund rules we’ve described, you can submit a request and we’ll take a look at it.Īdditional information and troubleshooting instructions for existing refund requests can be found in our Common Refund Questions FAQ. Valve will, upon request via, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours.